Privacy Policy

Effective date: 1 June 2026
Website: www.ramyaraman.com.au

1. About this policy

Dr Ramya Raman respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed through www.ramyaraman.com.au and related communications.

This website is a personal and professional profile website. It provides information about Dr Ramya Raman and may be used by patients seeking general information, media representatives, fellow general practitioners, professional colleagues, and people interested in Dr Raman’s professional activities and election campaign.

This website is not a medical-practice website, patient portal, or clinical communication service.

In this Privacy Policy, “we”, “us”, and “our” refer to Dr Ramya Raman.

2. Contacting the Privacy Officer

Privacy enquiries, requests, and complaints may be sent to:

Privacy Officer
Email: privacy@ramyaraman.com.au

We aim to acknowledge privacy enquiries within seven days and respond within 30 days, where reasonably practicable.

3. Personal information we may collect

Depending on how you use the website, we may collect:

• your name;

• your email address;

• your telephone number;

• your communication preferences;

• information included in messages, enquiries, comments, or reviews;

• information submitted through media, professional, general, newsletter, or campaign-related enquiry forms;

• information voluntarily provided in endorsements or survey responses;

• records of your consent to receive email or SMS updates;

• records of our communications with you; and

• technical information described in section 7 of this policy.

You may choose not to provide personal information. However, we may be unable to respond to your enquiry, record your endorsement, process your survey response, or send requested updates if the relevant information is not provided.

4. Medical and sensitive information

This website is not intended to collect health information or provide medical advice.

Please do not submit personal medical information, symptoms, diagnoses, prescriptions, referrals, requests for medical advice, or other clinical information through this website. Please do not upload medical records or documents.

For medical care, please contact your usual healthcare provider. This website is not monitored for urgent enquiries. In an emergency, call 000.

We do not intentionally collect sensitive information through general enquiry forms. However, information voluntarily submitted in an endorsement, survey response, or campaign-related enquiry may sometimes reveal a person’s opinions, associations, or other sensitive information.

Where sensitive information is collected, we will only collect and handle it where reasonably necessary and with consent where required by law. We will not publish an endorsement, statement, or identifying information without appropriate permission.

5. How we collect personal information

We generally collect personal information directly from you when you:

• submit an enquiry through the website;

• subscribe to email or SMS updates;

• provide an endorsement;

• complete a survey;

• communicate with us by email, telephone, SMS, WhatsApp, or social media;

• respond to an invitation to receive updates; or

• otherwise provide information voluntarily.

We may add a person to an email or SMS update list only where that person has expressly agreed to receive those updates. We do not automatically add a person to a mailing list merely because they have submitted an enquiry or communicated with us previously.

We may also collect technical information automatically when you visit the website, as described below.

6. How we use personal information

We may collect, hold, use, and disclose personal information to:

• respond to general, media, professional, and campaign-related enquiries;

• provide information requested by website visitors;

• send personal-brand, professional, and election-campaign updates where consent has been provided;

• manage newsletter and SMS subscriptions;

• process and manage endorsements and survey responses;

• confirm and record consent preferences;

• manage opt-out and unsubscribe requests;

• operate, secure, maintain, and improve the website;

• understand website usage and improve the visitor experience;

• prevent misuse, spam, fraud, or security incidents;

• maintain appropriate administrative records;

• obtain professional advice where reasonably necessary; and

• comply with applicable laws and lawful requests.

We do not use personal information submitted through this website to provide clinical care, create patient medical records, or make automated decisions about individuals.

We do not use personal information to train artificial-intelligence systems.

7. Cookies and website analytics

This website uses cookies and similar technologies.

We use Google Analytics to help us understand how visitors use the website. Depending on your browser settings and how Google Analytics is configured, information collected may include:

• IP address;

• browser type;

• device type;

• operating system;

• pages visited;

• approximate location;

• referral source;

• time and date of visits; and

• interactions with website pages.

We use this information to understand website performance and improve the website. We do not use advertising pixels, retargeting technologies, or personalised advertising through this website.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Email and SMS updates

You may choose to subscribe to email or SMS updates. These may include personal-brand updates, professional updates, and election-campaign updates.

Subscription is optional. Where a signup checkbox is used, it will not be selected in advance.

We may use Mailchimp to manage email subscriptions and distribute email updates.

Each promotional email will include an unsubscribe option. SMS updates will include a method for opting out. You may also withdraw your consent by contacting privacy@ramyaraman.com.au.

If you unsubscribe, we may retain a minimal suppression record so that we can respect your request and avoid adding you to the same mailing list again accidentally.

9. Disclosure of personal information

We do not sell, rent, or trade personal information.

We may disclose personal information where reasonably necessary to service providers that help us operate the website and communications, including:

• Hostinger, as the website-hosting provider;

• Google Analytics, for website analytics;

• Mailchimp, for mailing-list management and email communications;

• our email provider;

• our customer relationship management system provider;

• providers that support website forms, security, or spam prevention, if enabled;

• an SMS communications provider, if used; and

• professional advisers, where reasonably necessary.

We may also disclose personal information where required or authorised by law, or where reasonably necessary to respond to a lawful request.

Service providers are permitted to process personal information only for relevant service-related purposes, subject to applicable terms and legal obligations.

10. Overseas storage and disclosure

Some service providers may store, process, or access personal information outside Australia.

Overseas recipients may be located in the United States and in other countries or regions where our service providers, their related entities, or their subcontractors operate.

The specific countries may vary depending on the services used, the hosting configuration, and the service providers’ processing arrangements. We will take reasonable steps appropriate to the circumstances when using service providers that handle personal information overseas.

11. Storage, security, and retention

Personal information may be stored in an email inbox, customer relationship management system, mailing-list platform, website systems, and service-provider systems.

We use reasonable safeguards appropriate to the information we hold, including:

• HTTPS encryption for the website;

• strong passwords;

• multifactor authentication for relevant administrator and email accounts;

• access restrictions;

• reputable service providers; and

• periodic review of information that is no longer required.

General enquiries are retained only for as long as reasonably necessary to respond to the enquiry and manage related follow-up. They are then deleted or de-identified unless longer retention is required or authorised by law.

Mailing-list details are generally retained until you unsubscribe. After you unsubscribe, we may retain a minimal suppression record so that your opt-out request can continue to be respected.

Survey responses, endorsements, consent records, and related communications are retained only for as long as reasonably necessary for the purpose for which they were collected, subject to applicable legal requirements.

No online system is completely secure. If you believe that information provided through the website has been misused or accessed without authorisation, please contact the Privacy Officer promptly.

12. Accessing or correcting your information

You may request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, email privacy@ramyaraman.com.au.

Please include enough information to help us identify you and understand your request. We may ask for reasonable verification of identity before providing access to personal information or making changes.

We will respond within a reasonable period and aim to respond within 30 days where reasonably practicable.

In some circumstances, access or correction may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where it is appropriate and lawful to do so.

13. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact the Privacy Officer at privacy@ramyaraman.com.au.

Please provide your contact details and a clear description of your concern.

We aim to:

1. acknowledge your complaint within seven days;

2. review the circumstances;

3. request further information where reasonably necessary; and

4. respond within 30 days where reasonably practicable.

We will take reasonable steps to address any substantiated issue.

14. Third-party websites and platforms

This website may contain links to third-party websites, social-media platforms, or other external services.

Those third parties may collect or handle personal information under their own privacy policies. We are not responsible for the privacy practices of external websites or platforms. You should review their policies before providing personal information.

15. Children

This website is not directed at children. We do not knowingly collect personal information from children through this website.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our practices, service providers, or legal obligations.

The updated version will be published on www.ramyaraman.com.au with a revised effective date.

17. Contact details

For privacy enquiries, requests, or complaints, please contact:

Privacy Officer
Email: privacy@ramyaraman.com.au